Business Telecommunications Solutions

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Has it really been 10 years since we bought a new phone system?

In 1997 you had very few choices to make when buying a business telephone system. The phone lines came to your office on copper wires, with only one provider in some areas. The phones looked a little more modern than new phones from 1987 but didn’t really do much more. Voice mail wasn’t even available on many systems. Integrating phones and computers was more a theory than an option. The same applied to the idea of using the internet or an IP network for phone calls. The cost of long distance was a major expense for many businesses.

Your office phone system is probably:

• The primary means to communicate with customers, vendors, staff and the public.
• Equipped with features that your employees don’t know how to use.
• Supported by multiple service providers so your costs aren’t under control.
• Tolerated by your employees, who manage to work around the problems.
• The oldest office technology you have.

How do I figure out what to do?

Everything has changed since 1997 and the pace of change is accelerating.

• Do we just replace what we have with a newer, similar model?
• What level of CTI do we need to get more work done?
• Do we really have to keep maintaining separate networks for phone and computers?
• Can we gain something by integrating remote users or offices into the phone system?
• Do you have anyone you can count on to provide an honest assessment?

Replacing your old phone system may take longer than expected

Because you soon discover what many medium-sized business owners have learned. Since this is the crucial business tool you need to reach clients, customers and partners, evaluating new business telephone systems can be intimidating.

• You don’t want to get stuck with another investment in dead-end technology.
• You don’t want to spend a fortune for “something new” that turns out to be promptly discontinued.
• You don’t want a phone system dealer that either disappears or can’t keep up with technology.
• You do want to give your team better tools and easier features to work with.
• You want training, so they can actually use the additional features.
• You would like to have reporting and monitoring to measure productivity.
• You absolutely want remote maintenance capability, to reduce the cost of service calls.
• You need a phone dealer with clearly stated maintenance and support policies.

It would be great if your phone dealer has a strong background in data technology.

What is Voice Over IP (VOIP)

With the introduction of the Internet, business telecommunications have evolved within recent years to offer advanced technology for businesses everywhere. However, there are companies who continue to use technology that is over 30 years old. If it is time for your company to invest into its phone system, does it make sense to continue to invest in a 30 year old technology? Learn More > >

Phone System Replacement and Maintenance

If you need phones or a better way to communicate we can help. We provide IP business phone systems from 3Com, TalkSwitch, Nortel and Avaya. No matter what your need or budget, we have a solution that is right for your business. If you currently have one of these products installed, we can provide you with all the support and accessories you need to keep it operating reliably.

Wireless Voice and Data Services

We design systems to take advantage of today's high speed wireless mobile networks. With wireless technology, you have the freedom to access your e-mail, the Internet - even your company network - anywhere you have access to a wireless network. And you can stay connected in public places like airports, hotels and restaurants. This technology can also increase productivity in your warehouse, enable your sales team provide better customer service and increase sales through better inventory management and communications.

Cabling Voice and Data

CIS has installed professional voice and data cabling systems for many years. Being in the network support business we understand what is important for a manageable wiring center for both voice and data. We can provide cabling services for a single drop or hundreds of drops. Either way you get the same quality service. We test, label and guarantee all of our installations.

For expert advice for planning your telecommunication needs from service to equipment contact CIS at 817-640-0016 or email insidesales@customis.com.

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