Dynamics CRM for Manufacturers

Microsoft Dynamics CRM helps businesses build profitable customer relationships. Microsoft Dynamics CRM offers integrated Sales, Marketing and Customer Service modules that let employees easily share information across the organization and enable businesses to implement consistent and automated processes. Easy to use, customize, and set up, Microsoft Dynamics CRM is accessible from both Microsoft Outlook and the Web, as well as offering a flexible, scalable Microsoft .NET architecture that integrates easily with Microsoft Office, Microsoft Business Solutions Financials, and third-party applications.

Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.

Efficiently manage your complex relationships—including partners, direct and indirect sales channels, distributors, retailers, and service providers.
Gain cross-organizational insights into your customers.
Automate processes to drive a consistent customer service experience and boost productivity.

Channel Management

By equipping your sales channels with timely and relevant information, you can improve your competitiveness. You can establish consistent sales and customer service processes worldwide and, at the same time, maintain the flexibility to tailor specific offers and pricing.

Connect your processes across sales, marketing, and services to increase efficiency.
Use shared views of data to collaborate on quotes and proposals with business partners.
Create and monitor customized offers and pricing for each opportunity.
Automate the assignment of tasks or leads to individuals or groups.
Monitor revenue by tracking orders and invoices.

Campaign Mangement

Increase your marketing effectiveness with tools to manage your marketing campaigns, from initiation through post-campaign analysis. What’s more, you get insights to continually refine your methods to improve the targeting of high-value prospects.

Get the data you need to anticipate trends and take proactive measures
Provide your sales channels with easy access to current, accurate customer data.
Develop and execute collaborative marketing campaigns with key business partners.
Use real-time data to address changing market requirements and make informed marketing decisions.

Service Management

With Microsoft Dynamics CRM, it’s easier to schedule services and manage resources so you can meet or surpass customer expectations. By automating processes, you can reduce costs and help ensure that service is delivered consistently.

Get easy-to-use tools to manage and schedule maintenance, repair, and support
View available resources and calendars and take advantage of easy, visual scheduling
Define services together with related resources and work schedules to streamline delivery
Provide service workers with real-time access to customer data through any Web-enabled device to increase their efficiency
Track how well current scheduling is fulfilling service goals and adjust as necessary to save time and costs

Business Intelligence

Get business intelligence tools to help you analyze your business processes, identify possible enhancements, and adjust quickly to changing conditions. Microsoft Dynamics CRM provides visual tools and reports to help you act on the insights that you gain.

Our upgrade exceeded our expectations. We are very happy! - Vice President, Paint and Coatings Manufacturer